You can email at any time.
We aim to respond to your query within 24 hours.
We take all complaints very seriously and we endeavour to respond to complaints as soon as possible.
Please contact us by email or phone.
ORDERS WITHIN THE UK
Orders placed before 3.00pm we aim to process and despatch on the same day. This is subject to authorisation of the credit card and completion of any security checks deemed necessary. You will receive an emailed acknowledgement of your order within 24 hours.
1. Most lightweight items weighing under 1.5kg are sent with Royal Mail first class post, and approx 85% arrives the next day.
2. Other items are sent with a Carrier:
For most areas in England, mainland/southern Scotland, Wales and the Isle of Wight 95% arrives the next day.
Some parts of North Scotland and other remote areas are a 48 hour service.
All parcels have to be signed for on receipt.
3. Other items having to be sent on a Carrier Service sent to remote areas of the UK may incur a surcharge for carriage ie: Northern Ireland, the Isle of Man, and the Northern Scotland, Scottish Isles.
Northern Ireland and the Isle of Man and some parts of North Scotland are a 48 Hour Service. The Scottish Isles are 72 Hour Service.
For more information on delivery details please refer to our Delivery Page
All orders to the Channel Islands can be zero rated for VAT.
Most lightweight items weighing under 1.5kg can be sent using Royal Mail first class post. 85% arrives within 2 days. Other items are normally sent with Parcelforce, and there will be a surcharge for Carriage, and this is a 48 hour service.
We will email an acknowledgement to you to advise that your order has been processed – if you do not receive the order within 7 days and you have not heard from us with a reason for the delay you must contact us by either:
Emailing - [email protected]
Telephone - 07590 840055
Payment is required in full prior to the dispatch of goods.
Credit and Debit Cards - We accept payment by VISA, MASTERCARD credit cards. We also accept debit card payment by DELTA, SWITCH & MAESTRO
We also accept payments via PayPal - however for PayPal accounts that have an "unconfirmed address" we will require identification by (fax, email, or post) with a customers first order before dispatching the items.
If your goods have been damaged in transit, you should retain the packaging and inform us within 24 hours of receipt, giving as much information as possible. In most cases damaged or faulty goods will be replaced with an equivalent product, or a refund will be given.
OUT OF STOCK ITEMS
Should we be out of stock of any item you have ordered, we will contact you to clarify the situation. If you choose to not back order an item(s) out of stock we will refund your card for that item or items.
SALES TAX (VAT)
The prices shown on this website include VAT where applicable. Any goods agreed to be sent to individuals within the EU will attract VAT at the current UK rate.
OVERSEAS CUSTOMERS (Non UK)
We are a UK Company based in England.
IF YOU ARE OUTSIDE THE UK - Please contact us if you wish to purchase our products
All items shown on our site are UK Pounds Sterling (£) and you will be billed in UK Pounds Sterling (£).
If UK Pounds Sterling (£) is not the currency in your country, the amount you will actually pay will vary depending upon the exchange rate at the time your transaction is processed.
We will email you before processing your order, advising the carriage costs, and requesting your confirmation to proceed before charging your card. You will also be advised of the expected delivery time.
For any sales agranged to individuals ordering within the EU, the goods ordered will attract VAT at the current UK rate.
For countries outside the EU, customs duties and local taxes will usually be due to be paid by you when the goods enter your country – MotorcycleRaceParts.co.uk is not liable for any of these costs. VAT at the UK rate (sales tax) will not be charged on orders sent to a country outside the EU.
All text and graphics on this website unless specified are directed at those who access the website from the UK mainland. MotorcycleRaceParts.co.uk makes no representation or will not be held liable for any action placed upon the website from individuals from other locations.
CANCELLATION & RETURNS
You may cancel an order if the order has not been despatched. A refund will be made to your card less 5% (unless the order has been cancelled for reasons of no stock availability)
You may return parts no longer required, up to 28 days after ordering. You must email or telephone to obtain a returns reference and return instructions before sending. The price of the goods less the cost of the carriage we paid to despatch them will be refunded. Please note that the cost of the carriage may not necessarily be the amount charged to you, it may have been fully or partially subsidised.
Parts must also include original packaging and be in an as new resaleable condition.
It is the customers resposibility to check ordered items when they arrive to ensure they are correct and as ordered.
Please note Special Order and Bespoke manufactured parts may be subject to a reduced refund or maybe non refundable.
Please email your request to return/refund BEFORE shipping your items quoting: your Order Number and Reason for Return.
When you make a purchase from this website, we collect personal information from you, to enable us to process and deliver your order. By registering your details on our website you consent to MotorcycleRaceParts.co.uk maintaining and recording and holding and using personal data we collect about you.
The information collected may be used by MotorcycleRaceParts.co.uk to send you offers or competitions or promotions which we feel will be of particular interest to you. You will be able to opt out of this if you wish, or unsubscribe at any time if you do opt in.
The personal information we have collected from you, will not be given to or shared with or hired or sold to any third party.
Customer information is collected lawfully and in accordance with the Data Protection Act 1984.
MotorcycleRaceParts.co.uk use ‘cookies’ placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us constantly monitor and improve our websites functionality and personality.
MotorcycleRaceParts.co.uk has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, MotorcycleRaceParts.co.uk takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
MotorcycleRaceParts.co.uk shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
MotorcycleRaceParts.co.uk assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and MotorcycleRaceParts.co.uk will not be responsible or liable for the content of any other website on the Internet to which you may visit from in site.
MotorcycleRaceParts.co.uk also prohibits all persons from providing hypertext or other links to the www.motorcycleracerarts.co.uk website (other than the home page) from their website or from a third party’s website without our prior consent.
INTELLECTUAL PROPERY RIGHTS
All copyright, database rights, trademarks and any other intellectual property rights on this website (such as text, graphics, logos, banners, images, buttons, underlying source code) is the sole property of MotorcycleRaceParts.co.uk, or the applicable licensor. Any use (including copying, reproduction, duplication, transmission or display of this website, without the express permission of MotorcycleRaceParts.co.uk) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with MotorcycleRaceParts.co.uk or using the website as a shopping resource.