Delivery Policy

FREE DELIVERY ON ALL ORDERS OVER £50!!*

*Free delivery available on all orders totaling £50 [UK Mainland - excluding "remote areas" see below]

All deliveries less than £50 are subject to a flat rate of £4.50+vat

Delivery Information

Orders placed before 3.00pm we aim to process and despatch on the same day. This is subject to authorisation of the credit card and completion of any security checks deemed necessary. You will receive an emailed acknowledgement of your order within 24 hours.

1. Most lightweight items weighing under 1.5kg are sent with Royal Mail first class recorded post, and approx 85% arrives the next day.

2. Other items are sent with a Carrier:

For most of England, southern Scotland, Wales and the Isle of Wight 95% arrives the next day.

All parcels have to be signed for on receipt.

3. Other items having to be sent on a Carrier Service sent to the remote areas of the UK will incur a surcharge for carriage ie: Northern Ireland, the Isle of Man, and the Scottish Isles. North Scotland and other remote areas are a 48 hour service.

Northern Ireland and the Isle of Man and some parts of North Scotland are a 48 Hour Service. The Scottish Isles are 72 Hour Service.

REMOTE AREAS: The following United Kingdom postcodes may be subject to a surcharge:
AB31-56 | CA4-10 | CA16-27 | DG1-16 | DL13 | FK18-21 | G63 | HS1-9 | IV13 | IV21-28 | IV40-56 | IV63 | KA27-28 | KW1-17 | LD1-8 | NE18-19 | NE21 | NE47-49 | NE61-71 | PA20-78 | PH17-50 | SA3-4 | SA19 | SA 31-34 | SA61-73 | SY23-25 | TR21-25 | YO21-22 | ZE1-3

A full list can be viewed HERE

CHANNEL ISLANDS

Most lightweight items weighing under 1.5kg can be sent using Royal Mail first class post. 85% arrives within 2 days. Other items are normally sent with Parcelforce, and there will be a surcharge for Carriage [at least £21], and this is a 48 hour service.

Please contact us if you have any queries

NON-DELIVERY

We will email an acknowledgement to you to advise that your order has been processed if you do not receive the order within 7 days and you have not heard from us with a reason for the delay you must contact us by either:

Emailing - [email protected]

Telephone - 07590 840055

Delivery times quoted are approximate and cannot be guaranteed.

PAYMENT HELP

PayPal

If you choose to pay via PayPal please be aware that we may require further information / identification before dispatching your order - for example if you have an unconfirmed address on your PayPal account.

Credit/Debit Card Security Questions?

We have had feedback from MotorcycleRaceParts customers who are not familiar with the new credit card security checks; please review the information below and if in doubt click on the links [to visa & MasterCard below] or contact us.

Visa and MasterCard have introduced new security checks for the protection of credit and debit cards online. As a result you may be asked for your Verified by Visa or MasterCard SecureCode password when completing a purchase on MotorcycleRaceParts.co.uk. To find out more about these services:

Click here to visit the Verified by Visa website

Click here to visit the Mastercard SecureCode website

What happens if I am not registered for Verified by Visa or MasterCard SecureCode?

If your order requires one of these additional security checks and you are not already registered with your card issuer, you will be prompted to register securely during the checkout process and create a password for your card. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service.

I'm registered but when do I enter my details?

If further information is required, you will be asked for it as you complete your order. Remember your Verified by Visa or MasterCard SecureCode password is not your MotorcycleRaceParts.co.uk password and MotorcycleRaceParts.co.uk does not have access to your Verified by Visa or MasterCard SecureCode password.

If you have problems verifying your orders you should contact your card issuer before trying to verify them again on MotorcycleRaceParts.co.uk.

How long have I got to verify the orders?

Your orders will be held for up to 48 hours after which time they will be cancelled.

If I have a problem with Verified by Visa or MasterCard SecureCode who should I contact?

You should contact the card issuer who issued your card. Their contact details are normally found on the back of your credit/debit card